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Straight talk from a Verizon supervisor…
At 11:40 AM, a Verizon supervisor — the second tier guys who actually know what the f*** is going on — called me back and clarified the status of the phone repair– 1) The copper is dead between my...
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More repair activity from Verizon this Saturday
Pull into my driveway at approximately 2:30 PM today to see the s local Verizon guy in front of my access box (NIC), and there’s a piece of gray wire coming out of it, looped around/across my...
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Verizon repair Sunday phone call
Verizon supervisors work on Sundays, it appears. I spent 10 minutes on the phone going over the repair status of my Verizon landline with a Verizon supervisor. I currently have dial-tone through a...
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Monday morning and the disconnect between Verizon repair and Verizon call...
At 9:48 AM, I received a call from a Verizon call center in Virginia, telling me that my landline service was fixed and if I had any questions or other problems, please feel free to call. This message...
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Verizon landline dialtone restored, but questions remain.
At one point this morning, there were two Verizon trucks plus a contractor’s pickup with backhoe at the ready. Turns out they only need a couple of shovels. Around the corner, the lead Verizon tech of...
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Comcast is listening
Clone-Wars DIGEX colleague John Todd had some issues with his Comcast service a couple of days ago and posted his difficulties on social media (Facebook, Twitter). Within a few hours, Comcast’s “hit...
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Five tips on how to get Verizon service moving
Having recently gone through my own personal quest to get Verizon to repair my landline, I feel compelled to share five tips to get better information and results out of the phone company. Business...
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FCC puts down its markers for Net Neutrality
Net neutrality had been relatively dormant under the previous administration, but an all-Democratic Congress and Administration has put the issue front-and-center. FCC Chairman Julius Genachowski...
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Verizon ditches Hub – but was it doomed from the start?
This week, word came out that Verizon is pulling the plug on its Hub media phone and VoIP service — all the more ironic given a report out this week saying media phones will be big business in the...
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Net neutrality and Verizon bandwidth cap crazy talk
No sooner than the Federal Communications Commission (FCC) talked up formalizing Net Neutrality policy than did Verizon CTO Dick Lynch appear a week later and talked smack about metered bandwidth...
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